Overview
This Privacy Policy explains how Hollow collects, uses, and protects information when you use our website, mobile app, and related services. Hollow is a community horror storytelling app for discovering, reading, listening to, rating, commenting on, saving, and publishing stories.
Information we collect
We may collect account information such as your username, display name, email address, password authentication details, profile information, and age-confirmation status. We may also collect content you submit, including stories, cover images, audio files, comments, ratings, saved stories, and playback or reading progress.
We may collect technical information such as device type, app version, usage events, diagnostics, IP address, and approximate location derived from network information. This helps us operate the service, troubleshoot issues, protect accounts, and improve Hollow.
How we use information
We use information to create and manage accounts, authenticate users, provide story discovery and playback, save progress, enable creator publishing, support comments and ratings, respond to support requests, moderate content, prevent abuse, and improve the product.
Service providers
Hollow may use trusted service providers for authentication, hosting, databases, analytics, media storage, email, customer support, and app distribution. These providers process information only as needed to provide their services to Hollow.
Community content
Stories, profile information, creator usernames, ratings, comments, and similar community activity may be visible to other users depending on the feature. Do not submit private information in public story text, comments, profile fields, or creator materials.
Data retention
We keep information for as long as needed to provide Hollow, comply with legal obligations, resolve disputes, enforce our policies, and maintain security. You may request account or data deletion by contacting support.
Your choices
You may update certain account information in the app when available. You may also contact us to request access, correction, deletion, or other privacy help. Some information may need to be retained for legal, security, or operational reasons.
Children and age restriction
Hollow is intended for users who are at least 18 years old. We do not knowingly collect personal information from children.
Security
We use reasonable administrative, technical, and organizational safeguards designed to protect information. No internet or mobile service can guarantee absolute security.
Changes to this policy
We may update this Privacy Policy as Hollow changes. When we do, we will revise the “Last updated” date above.
Contact
For privacy questions or requests, email info@lorenzanadesigns.com.